At Beryl Web, your satisfaction is our top priority. We take great pride in the quality of our handcrafted imitation jewelry. If for any reason you are not satisfied with your purchase, we’re here to help!

 

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✅ Eligibility for Return/Exchange

•Timeframe: Returns/exchanges must be requested within 7 days of delivery.

•Condition: Items must be unused, unworn, and in original packaging with tags.

•Proof of Purchase: Order ID and invoice must be provided.

 

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🚫 Non-Returnable/Exchangeable Items

•Custom or personalized items

•Items bought during a sale or promotional period

•Earrings (for hygiene reasons)

 

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🔁 Exchange Option

•Exchange is allowed only once per order.

•You can exchange for a different size/design or opt for a store credit (valid for 6 months).

 

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💸 Refund Policy

•Refunds are issued only in the form of store credit unless the item is defective or wrongly delivered.

•No cash/bank/UPI refunds for voluntary returns.

 

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📦 Return Process

1.Contact us on WhatsApp/Email within 7 days of delivery.

2.Share images of the product (for defect/mismatch cases).

3.Once approved, ship the item back to our return address (shipping cost borne by the customer unless item is defective).

4.After quality check, we’ll process the exchange or credit within 5-7 business days.

 

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🛑 Important Notes

•We reserve the right to reject returns if the item is found used, damaged, or not meeting our return criteria.

•Return shipping is not covered unless the item is defective or incorrect.